• Maintain the cleanliness and presentation of the hotel grounds at all times
•  Conduct light landscaping tasks such as trimming hedges and watering plants
• Responsible for ensuring the working and upkeep of tools and machines used in the maintenance process.
•  Assist other members of the team and other departments to provide the greatest productivity for the department and hotel.
•  Cleans all trash and cigarette butts from the grounds.
•  Respond to guest requests, answer their questions, and address any issues or complaints that they may have had, all politely and courteously to satisfy the guests’ needs and preferences.
• Respond to guest calls and team member work orders in a timely, friendly and efficient manner to assess and repair non-functioning machinery and/or equipment
• Snow removal and preparing outdoor areas for various weather conditions by weatherproofing. 

What are we looking for?

A Maintenance Groundskeeper is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Ability to operate basic landscaping equipment
• Flexibility to respond to a range of different work situations
• Able to work outdoors in all types of weather conditions
• Experience as a groundskeeper or similar role is a plus

 What we offer

• Competitive salary and incentives
• Free meal per shift and other food discounts
• Hilton Hotels travel discount program
• 401(k) with company match
• PTO and Holiday pay
• Employee and guest focused environment

• Welcome guests and ascertain their dining needs
• Seat guests and manage the seating chart
• Monitor restaurant activity to determine seating and dining flow
• Perform opening and closing duties, as needed
• Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
• Ensure knowledge of menu
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc.
• Ensure tableware is in good and working condition and report any defects for repair
• Stock, maintain and clean designated food station(s)
• Assist food server(s) with table service, including, but not limited to, serving beverages, breads, etc.
• Retrieve and transport dirty tableware to dishwashing area
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

• Positive attitude
• Good communication skills
• Ability to work under pressure
• Ability to work on own or in teams

• Free meal per shift
• Hilton Hotels travel discount program
• Benefits (vary for full time and part time)
• Employee and guest focused environment

Responsibilities

 Create excitement through guest interaction and conversation.

· Deliver five-star service by accurately escorting arriving guests to rooms, handling baggage transfers, and accommodating guests’ special requests.

· Assist guests with luggage during arrival and departure, ensuring prompt and careful handling.

· Assist with loading and unloading guest vehicles.

· Escort guests to their room and provide room overview and property amenities.

· Perform the same functions for departing guests.

· Act as valet attendant as business needs to dictate.

· Must be a team player with entire hotel staff.

· Must be courteous, friendly, and able to represent the hotel professionally to hotel guests.

· Must be knowledgeable on the various types of rooms and amenities that are available at the hotel, as well as the activities and services available.

· Must be very familiar with the local attractions in the surrounding areas in order to comfortably make recommendations and give directions.

· Must be service-oriented and actively looking for ways to help people.

· Active listener: gives full attention to what others are saying and takes time to understand the points being made while asking appropriate questions and not interrupting at inappropriate times.  Ability to write effectively as appropriate for the needs of teammates and guests.

· This is a rewarding and physically demanding job.  Candidates must be able to perform the required duties of a valet attendant (jogging, long periods of being on feet, extended periods of being outdoors in all types of weather, etc.)

What are we looking for?

· Ability to communicate effectively verbally, in writing, and over the phone, with Staff, Guest, and Ownership.

· Excellent leadership, interpersonal, and problem-solving skills.

· Use suggestive selling techniques to promote services of the hotel.

· Good driving record (no more than 3 moving violations in the last 3 years; no DUI, DWI, reckless driving, or suspended/revoked license Good problem-solving skills/

· Must be 21 years of age for vehicle insurance purposes

· Strong customer service skills

· The ability to multitask

What we offer

· Competitive salary and incentives

· Free meal per shift and other food discounts

· Hilton Hotels and Averill Hospitality travel discount program

· 401(k) with company match

· PTO and Holiday pay

· Employee and guest focused environment

 Responsibilities

• Manage team building and recognition, troubleshooting, training, mentoring, and related tasks to develop a strong sales team
• Create and follow annual sales plan for territory managed and assist sales managers in developing their annual plans, adapting, and modifying them as needed. Develop target lists and action plans for customer acquisition and client account management and oversee the implementation of these plans.
• Communicate with other departments to facilitate services agreed upon with clients and act as a resource for information and assistance to other departments within the company.
• Lead the evaluation, selection, and onboarding of new team members in the department.
• Provide revenue projections for sales and participate in the annual budget process.
• Provide direct leadership and support to the area sales team members.
• Regularly meet individually with each Sales Manager to review sales activities and opportunities, develop and monitor the success of strategies and tactics, and assist with goal fulfillment as needed.
• Utilize reports from hotel Sales systems to assist sales managers in gauging performance and identifying areas for improvement.
• Organize and lead a group sales meeting on a regular basis
• Evaluate and make recommendations on requested contract language and SOP exceptions to be approved by the Regional Director of Operations and/or property’s General Managers.
• Achieve sales goals as established by Regional Director of Operations and General Managers
• Prospect, cultivate leads and contract business to achieve sales goals as established by the Regional Director of Operations
• Lead site inspections and entertain qualified potential clients.
• Perform local sales calls, client outreach, and telephone sales to potential new and existing clients regularly, travel to key and emerging markets for sales calls to promote Averill Hospitality properties on an occasional basis (1-3 times/year).
• Participate in networking organizations and activities to grow leads.
• Document sales efforts and maintenance of client accounts in property Sales systems
• Evaluate business opportunities to determine if favorable and profitable to the company.
• Work with the individual property General Managers to ensure group sales efforts are aligned with overall property goals and modify as needed.

 What we Expect

• Excellent verbal communication skills both in-person and on the telephone, and excellent written communication skills with attention to proper spelling, grammar, and usage
• Experience and proven ability to drive the sales process from start to finish and to cultivate these skills in others.
• Strong listening, negotiation, and presentation skills
• Understanding of how to position products against competitors, and knowledge of how to develop client-focused, differentiated, and achievable solutions.
• Proven ability to mentor others, train on processes, and create a culture of accountability.
• Must possess a high regard for customer service and employee relations and the ability to deal with the public and staff tactfully and diplomatically.
• Ability to interpret data, identify trends, and create strategic plans based on findings.
• A broad understanding of the tourism industry and the day-to-day operations of a hotel/resort
• Understanding of key drivers of tourism to Missoula.
• Ability to maintain strict confidentiality of classified information.
• Ability to manage multiple priorities in a fast-paced environment.
• A commitment to ongoing continued professional development.
• Minimum 3 years’ experience in resort or hotel sales where there was significant time spent establishing rapport with leads, overcoming sales objections, and closing sales
• Preference for a 4-year degree in hospitality, business management, communications, or related field

What we Offer         

• Competitive salary and incentives
• Free meal per shift and other food discounts
• Hilton Hotels and Averill Hospitality travel discount program
• Health benefits
• Dental and Vision benefits
• 401(k) with company match
• PTO and Holiday pay
• Basic Life Insurance and optional Supplemental Insurance
• Employee and guest focused environment

Responsibilities

• Assist clients and sales managers in the timely fulfillment of contract terms for group and individual corporate accounts:

o    Assist rooms team with clients and guests to secure room reservations within a group block of rooms or are associated with a corporate account, meetings, conferences, and other events.

o    Receive and/or prepare group rooming list & send to rooms team to input into the system. Ensure proper handling of special requests & VIP Accommodations.

o    Send completed rooming list with confirmation numbers to client.

o    Assist rooms team with changes to an existing group block by adding or deleting a guest, name change, or move a guest into an existing group block.

o    Monitor group inventory in the system and the release of room blocks (cut-off date) according to the individual contract and/or client needs.

o    Prepare a pickup report for the client monthly. When group arrives within 30 days, send pickup report weekly to the client to avoid attrition.

o    Schedule and send client reminders and updates regarding room blocks and payments due.

o    Input “Tasks” into system for each booking regarding their respective list items done before pre arrival.

o    Prepare welcome packets for groups. Coordinate with Concierge Team for delivery of those pre- arrival. (vouchers/luggage tags/welcome letter)

o    Take all pre-arrival payments for groups- F&B, additional rentals, etc. Manage and track these payments in the system.

• Prepare weekly resumes for assigned groups and participate in the resume meeting.
• Complete and send commissions information.
• Complete gratuity and commissions worksheets to send to payroll
• Prepare weekly sales reports/ performance, pickup reports, and cut-off date reports.
• Prepare detailed banquet event orders (BEO) and room diagrams based on client’s preferences for assigned groups.
• Prepare the weekly BEO Packet for the BEO meeting and participate to communicate needs to operations team members.
• Assist with all on-property services for assigned groups, including meeting/event set up, catering, arranging availability of audio-visual equipment, decor, service equipment, transportation.
• Organize and schedule the pre-con meetings between client, event manager, and relevant operations staff.
• In addition to having a high degree of interaction with leadership and staff within the Hotel team generally, and acts as a liaison between Sales, Reservations, and Front Desk Agents

 What are we looking for?

• Desire to provide exceptional guest experiences, a passion for quality, and attention to detail. Respond promptly to client needs and take ownership of the overall client and guest experience.
• Strong communication skills with the ability to develop relationships, foster cooperation, effectively present information and appropriately respond to questions from clients, co- workers, and the public.
• Ability to maintain strict confidentiality of classified information.
• Commitment to ongoing professional development
• Skilled and comfortable working with numbers, able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Must be alert and quick reasoning, able to interpret and follow instructions and guidelines set by the hotel’s policy and procedures, keep commitments, and complete tasks on time.
• Meet productivity standards and strive to increase the team’s productivity.
• Balance team and individual responsibilities, exhibit objectivity and openness to others’ views, welcome feedback, contribute to building a positive team environment and prioritize the success of the team above own interests.
• 1-2 years prior experience in hospitality preferable
• Experience in sales preferable

What we offer        

• Competitive salary and incentives
• Free meal per shift and other food discounts
• Hilton Hotels and Averill Hospitality travel discount program
• Health benefits
• Dental and Vision benefits
• 401(k) with company match
• PTO and Holiday pay
• Basic Life Insurance and optional Supplemental Insurance

• Employee and guest focused environment

• Wash dishes and operate the dishwasher to clean all chinaware, silverware and cooking utensils
• Scrub pots and pans
• Burnish, de-tarnish and polish silver
• Stock and maintain supplies and equipment
• Perform cleaning duties including, but not limited to, mopping and removing trash
• Transport and store clean serviceware
• Train other stewards, as needed
• Prepare and place clean serviceware for events and functions

What are we looking for
A Dishwasher is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude
• Good communication skills
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
  

What we offer

• Competitive salary and incentives
• Free meal per shift and other food discounts
• Averill and Hilton Hotels travel discount programs
• 401(k) with company match
• PTO and Holiday pay
• Employee and guest focused environment

- Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming
- Change and replenish bed linens, towels and guest amenities, as needed
- Perform deep cleaning tasks, as needed
- Stock, maintain and transport housekeeping supply cart on a daily basis
- Dispose of trash and recyclables
- Respond to special guest requests in a timely, friendly and efficient manner
- Perform guest turn down service, as needed

What are we looking for?

A Housekeeper is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams

What we offer

- Competitive salary and incentives
- Free meal per shift and other food discounts
- Hilton Hotels travel discount program
- Health benefits
- Dental and Vision benefits
- 401(k) with company match
- PTO and Holiday pay
- Basic Life Insurance and optional Supplemental Insurance
- Employee and guest focused environment

• Prepare food items according to designated recipes and quality standards
• Maintain cleanliness and comply with food sanitation standards at all times
• Manage guest orders in a friendly, timely and efficient manner
• Ensure knowledge of menu and all food products
• Stock and maintain designated food station(s)
• Visually inspect all food sent from the kitchen
• Practice correct food handling and food storage procedures according to federal, state, local and company regulations
• Prepare requisitions for supplies and food items, as needed

What are we looking for?

A Cook is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude

•  Good communication skills

• Ability to work under pressure

• Ability to work on own or in teams.

• 1-2 years experience as a line cook required. Fine dining experience preferred.

 What we offer

• Competitive salary and summer incentive
• Free meal per shift and other food discounts
• Hilton Hotels travel discount program
• Health benefits
• Dental and Vision benefits
• 401(k) with company match
• PTO and Holiday pay
• Basic Life Insurance and optional Supplemental Insurance
• Employee and guest focused environment

Responsibilities

 Create excitement through guest interaction and conversation.

· Deliver five-star service by accurately escorting arriving guests to rooms, handling baggage transfers, and accommodating guests’ special requests.

· Assist guests with luggage during arrival and departure, ensuring prompt and careful handling.

· Assist with loading and unloading guest vehicles.

· Escort guests to their room and provide room overview and property amenities.

· Perform the same functions for departing guests.

· Act as valet attendant as business needs to dictate.

· Must be a team player with entire hotel staff.

· Must be courteous, friendly, and able to represent the hotel professionally to hotel guests.

· Must be knowledgeable on the various types of rooms and amenities that are available at the hotel, as well as the activities and services available.

· Must be very familiar with the local attractions in the surrounding areas in order to comfortably make recommendations and give directions.

· Must be service-oriented and actively looking for ways to help people.

· Active listener: gives full attention to what others are saying and takes time to understand the points being made while asking appropriate questions and not interrupting at inappropriate times.  Ability to write effectively as appropriate for the needs of teammates and guests.

· This is a rewarding and physically demanding job.  Candidates must be able to perform the required duties of a valet attendant (jogging, long periods of being on feet, extended periods of being outdoors in all types of weather, etc.)

What are we looking for?

· Ability to communicate effectively verbally, in writing, and over the phone, with Staff, Guest, and Ownership.

· Excellent leadership, interpersonal, and problem-solving skills.

· Use suggestive selling techniques to promote services of the hotel.

· Good driving record (no more than 3 moving violations in the last 3 years; no DUI, DWI, reckless driving, or suspended/revoked license Good problem-solving skills/

· Must be 21 years of age for vehicle insurance purposes

· Strong customer service skills

· The ability to multitask

What we offer

· Competitive salary and incentives

· Free meal per shift and other food discounts

· Hilton Hotels and Averill Hospitality travel discount program

· Health benefits

· Dental and Vision benefits

· 401(k) with company match

· PTO and Holiday pay

· Basic Life Insurance and optional Supplemental Insurance

· Employee and guest focused environment